SHIPPING & DELIVERY POLICY

Shipping Methods

At Dreams Mobile Online Store, we offer multiple shipping and delivery options to ensure fast, secure, and reliable delivery across the Maldives.

Available shipping methods may vary depending on:

• product category,
• delivery location,
• package size and weight,
• courier availability,
• operational conditions.

Standard Delivery

Estimated delivery time:

• 3 to 5 business days

Suitable for most nationwide deliveries within the Maldives.

Express Delivery

Estimated delivery time:

• 1 to 2 business days

Available for selected products and eligible locations.

Additional charges may apply for express services.

Nationwide Maldives Delivery

Orders to islands and atolls are delivered through our logistics and courier partners, including Redbox Maldives, subject to their operational schedules, transport availability, and service terms.

Estimated delivery times may vary depending on:

• island transport schedules,
• weather conditions,
• ferry or cargo availability,
• customs or regulatory delays,
• courier operational limitations.

By selecting delivery services, customers also agree to the applicable terms and conditions of our delivery and courier partners including Redbox Maldives Terms of Service.

Shipping Costs

Shipping charges are automatically calculated during checkout based on:

• delivery location,
• package dimensions,
• product weight,
• shipping method selected,
• order value,
• courier rates.

Estimated delivery charges will be displayed before payment confirmation.

Additional charges may apply for:

• remote island delivery,
• oversized items,
• heavy products,
• urgent or express shipping,
• special handling requirements.

Shipping fees, courier charges, and handling fees are generally non-refundable once the order has been dispatched.

Order Processing

Orders are typically processed within:

• 1 to 3 business days

after:

• successful payment confirmation,
• OTP verification,
• fraud screening,
• stock confirmation.

Orders placed during:

• weekends,
• public holidays,
• peak sale periods,
• special promotions,
  may require additional processing time.

Dreams Mobile reserves the right to delay or cancel shipments in cases involving:

• payment verification issues,
• stock shortages,
• suspected fraud,
• operational disruptions,
• force majeure events.

Tracking Your Order

Once your order has been shipped or handed over to the courier partner, you may receive:

• SMS notifications,
• email updates,
• tracking references,
• delivery status updates.

Tracking availability depends on:

• courier service,
• destination,
• shipment type.

Customers may monitor shipments through:

• courier tracking systems,
• customer support,
• or order management portals where available.

Delivery Requirements

Customers are responsible for:

• providing accurate delivery information,
• ensuring availability to receive deliveries,
• providing reachable contact numbers.

Delivery personnel may:

• request identity verification,
• request OTP confirmation,
• request signature or proof of delivery.

Dreams Mobile shall not be responsible for failed deliveries caused by:

• incorrect addresses,
• unreachable customers,
• invalid contact numbers,
• refusal to accept delivery,
• restricted access locations.

Additional delivery attempts or re-delivery charges may apply.

Shipping Restrictions

Certain products may be subject to shipping restrictions due to:

• size,
• weight,
• battery regulations,
• airline restrictions,
• hazardous material regulations,
• destination limitations,
• customs or transport restrictions.

Restricted items may:

• require special courier handling,
• experience longer delivery times,
• be unavailable for delivery to certain islands or regions.

Customers will be notified during checkout where restrictions apply.

Risk & Delivery Acceptance

Risk of loss or damage transfers to the customer upon successful delivery or pickup.

Customers are advised to inspect packages immediately upon receipt.

Any:

• missing items,
• visible damage,
• incorrect products,
• packaging tampering,
  must be reported within 24 hours of delivery.

Failure to report issues within the specified period may affect eligibility for claims, replacements, or refunds.

Delays Beyond Our Control

While we aim to deliver within estimated timelines, Dreams Mobile shall not be held liable for delays caused by:

• weather conditions,
• sea transport disruptions,
• airline delays,
• customs clearance,
• courier operational issues,
• public holidays,
• government restrictions,
• natural disasters,
• internet or system outages,
• force majeure events.

Estimated delivery times are indicative only and are not guaranteed unless explicitly stated.

Contact Information

For shipping, delivery, or tracking assistance:

Dreams Mobile
Website: Dreams Mobile Online Store
Customer Hotline: +960 7926111
Email: sales@dreamsmobile.com